IT trends have not only moved businesses and industries but also, triggered the e-governments. E-government services are available in many Asian countries (Sharma 2007).Even the less developed nations have invested reasonably to e-government services. Nevertheless, scalability and stability are the obstacles to deliver the e-government services to users. Rather than do some transactions across online and others offline, citizens might end up doing all transactions in person at the government departments like in the past. Of course, the ideal solution is to build up the robust IT infrastructure. Lemon (2007) reports that Singapore’s government expects to issue US$ 1.47 billion in IT tenders in 2007 as part of efforts to expand the use of technology. Probably not many less developed nations might afford such big investment in IT and also, IT has been priority to them.
Business Development Director, Wily Division highlights the issue regarding the e-government services:
On-demand Capacity
To measure the actual user response times experienced by end users. Then the results can be the bench mark to monitor the e-service response times, and detect transaction problems as they happen.
Inter-agency collaboration
To improve e-government service levels by increasing inter-agency integration and providing end-to-end e-services. This will encourage more citizens to use e-government services. Whether it's cross-agency or depth of e-services, government agencies need common guidelines to define online user experience can be shared among IT staff and line-of-business owners.
Plan, do, check, analyze
The ability to manage an integrated IT infrastructure comprising highly distributed and complex web applications is vital. It needs a powerful tool to monitor transactions thoroughly and is able to detect problems. Behind the scene the entire transaction involve with many components such as Enterprise portals, web services, application components, databases, web servers, legacy systems and connectors. This will enable the e-service provider to track transactions end-to-end from end-user entry point through the application infrastructure and back.
References
Lemon, S 2007, 'Singapore to issue $1.5B in IT tenders this year', Computerworld Hong Kong Daily, viewed 26 April 2007, <http://www.cw.com.hk/computerworldhk/article/articleDetail.jsp?id=422439>.
Sharma, D 2007, 'Taking e-government services to the next level', Enterprise Innovation, technology, viewed 28 April 2007,<http://www.enterpriseinnovation.net/article.php?cat1=1&id=1384>.
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